Terms and Conditions

1.1 All orders require full advance payment through our accepted payment methods (UPI, cards, digital wallets).

1.2 You must provide accurate delivery details and contact information.

1.3 We reserve the right to accept or reject any order at our discretion.

1.4 Prices are subject to change without notice.

1.5 Once confirmed and food preparation begins, orders cannot be modified or cancelled.

2.1 Delivery times are estimates only and may vary due to traffic, weather, or other factors beyond our control.

2.2 You must ensure someone is available to receive the delivery at the specified address.

2.3 If delivery cannot be completed due to incorrect address, unavailability, or restricted access, the order will be considered delivered and no refund will be provided.

2.4 We are not liable for delays caused by circumstances beyond our reasonable control.

3.1 All payments are strictly non-refundable except where we voluntarily cancel your order. No refunds will be provided under any of the following circumstances, BUT NOT LIMITED TO:

A. Taste preferences - Dissatisfaction with taste, flavour, spice level, or personal preference

B. Change of mind - Deciding you no longer want the food after ordering

C. Temperature - Food being too hot, too cold, or not at your preferred temperature

D. Portion size - Subjective feelings about quantity or serving size unless significantly less than stated weight/volume

E. Presentation - Dissatisfaction with how food looks or is plated

F. Incorrect orders placed by you - Ordering wrong items or wrong quantities

G. Failed delivery due to your unavailability - Not being present to receive delivery or providing wrong address

H. Dietary expectations - Food not meeting your personal dietary preferences unless we misrepresented ingredients

I. Late delivery - Delays in delivery time, unless order is not delivered at all

J. Packaging preferences - Dissatisfaction with packaging materials or presentation

K. Reheating required - Food needing to be reheated upon arrival

L. Third-party opinions - Someone else not liking the food you ordered

M. Meal timing - Missing your preferred meal time due to your unavailability

N. Freshness perception - Subjective feeling that food is not fresh without objective evidence of spoilage

O. Menu changes - Unavailability of specific menu items that were previously available

P. Subscription regret - Dissatisfaction with subscription after it has commenced

Quality issues: In case of legitimate quality complaints (spoilage, contamination, foreign objects), we will investigate; that is, doorstep verification will be conducted by our inspection team, based on feedback from all customers who received food from the same batch on that day. Our decision on such matters is final.

4.1 Subscription Plans and Payment

A. All subscription plans (14-day trial, 24-day, 60-day, 90-day) must be paid in full before the subscription period begins.

B. To cancel a subscription permanently, you must notify us in writing at least 48 hours before the next billing cycle.

C. No refunds will be provided for unused days in an active subscription period.

4.2 Subscription Validity and Usage Period

A. 14-day trial plan: Valid for use within 40 days from subscription start date. You may pause and resume service anytime within this usage period.

B. 24-day plan: Valid for use within 40 days from subscription start date. You may pause and resume service anytime within this usage period.

C. 60-day and 90-day plans: Valid for use within 5 months from subscription start date. You may pause and resume service anytime within this usage period.

D. 120-Day Plan: Unlimited pauses are permitted, with a maximum usage validity of 10 months from the renewal date.

E. Any unused subscription days beyond the specified usage period will expire and cannot be carried forward, refunded, or reinstated.

4.3 Pausing and Resuming Subscription

A. All requests to pause or resume your subscription must be communicated between 9:00 AM to 10:00 AM, three (3) day prior to the intended pause/resume date.

B. Emergency pause requests only: May be submitted before 7:00 AM on the same day with proper written reasoning. Emergency requests are subject to our approval at sole discretion.

C. Pause requests received after the specified timings will be processed for the following day.

D. You are responsible for tracking your subscription usage period. Paused days do not extend the overall validity period of your subscription.

E. Renewal Date: The date on which the renewal payment is successfully made will be treated as Day 1 of the renewed plan. The applicable pause allowance and validity period will be calculated from this renewal date.

4.4 Delivery Location Changes

A. All delivery location changes must be communicated between 9:00 AM to 10:00 AM, one day prior to the delivery date.

B. Emergency location changes may be submitted before 7:00 AM on the same day with proper written reasoning, subject to our approval and delivery area availability.

C. We reserve the right to refuse location changes if the new address falls outside our delivery zone.

4.5 Menu Customization and Special Requests (Pro and Premium Users Only)

A. Menu customization and special food requests are available only to Pro and Premium subscription users.

B. All menu-related requests and changes must be submitted on the same day the weekly menu is published (typically Sunday).

C. The weekly menu will be shared via our designated communication channel. It is your responsibility to check and respond promptly.

D. Mid-week menu requests will not be accepted or accommodated under any circumstances.

E. Failure to submit menu requests on the designated day will result in receiving the standard menu for that week.

F. Basic/Standard subscription users will receive the pre-set menu without customization options.

4.6 Communication Requirements

A. All subscription-related communications (pause, resume, location change, menu requests) must be made through our official channels: WhatsApp, email, or as otherwise specified by us.

B. Verbal communication or informal messages will not be considered valid requests.

C. It is your responsibility to ensure your communication is received and acknowledged by us. We recommend requesting confirmation for all communications.

D. We are not liable for undelivered messages, technical failures in communication platforms, or requests that do not reach us due to incorrect contact information provided by you.

5.1 We provide our Services "as is" without any warranties.

5.2 We are not liable for any indirect, consequential, or incidental damages arising from use of our Services.

5.3 Our total liability for any claim shall not exceed the amount you paid for the specific order

5.4 We are not responsible for food allergies, dietary reactions, or health issues unless caused by our proven negligence or violation of food safety laws.

5.5 You are responsible for informing us of any allergies or dietary restrictions before ordering.

6.1 All content on our Platform (logos, images, text, designs) is our property and protected by copyright laws.

6.2 You may not copy, reproduce, distribute, or use any content from our Platform for commercial purposes without our written permission.

6.3 Any reviews or content you submit become our property, and we may use them for marketing purposes.

7.1 You must be at least 18 years old to use our Services.

7.2 You agree to provide accurate information and use our Platform only for lawful purposes.

7.3 You are responsible for maintaining the security of your account.

7.4 You agree not to misuse our Platform, engage in fraudulent activity, or violate any applicable laws.

7.5 You will indemnify and hold us harmless from any claims arising from your misuse of our Services.

8.1 By using our Services, you consent to our collection and use of your personal information for order processing, delivery, marketing, and business purposes.

8.2 We may contact you via phone, email, SMS, or WhatsApp regarding your orders and promotional offers.

8.3 While we implement security measures, we cannot guarantee complete protection against unauthorized access to your data.

9.1 We may suspend or terminate your access to our Platform at any time without notice for violation of these Terms or any suspected fraudulent activity.

9.2 We reserve the right to modify these Terms and Conditions at any time. Continued use of our Services after changes constitutes acceptance.

10.1 These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

10.2 If any provision is found invalid, the remaining provisions shall continue in full effect.

10.3 These Terms constitute the entire agreement between you and Clean & Green regarding our Services.

10.4 For complaints or queries, contact us at: cleanandgreentheenquiry@gmail.com or cafe@eatcleanandgreen.com

10.5 We aim to respond to complaints within 7 business days.